We're here for you.

We understand the importance of creating an inclusive environment that caters to the diverse needs of our students, including those with disabilities. That's why, having been working closely with Attitude is Everything since November 2015, we have been accredited Bronze on the Live Events Access Charter showing our commitment to improving Summer Ball event access for deaf and disabled individuals.

We're committed to making the event as accessible as possible and ask that anyone requiring a complimentary personal assistant ticket, support at entry, access to larger toilet facilities, access to low counter bar service and/or access to our main stage viewing platform registers with our Event Management Office by Friday 19 May 2023. We've put together some helpful information below to help you understand the support we can offer. If you have any further enquiries, please don't hesitate to reach out to our dedicated team at disabledaccess@su.rhul.ac.uk.

What do I do if I require support?

All tickets are provided as general admission so you just need to purchase a ticket through this site from launch day (Friday 28 April 2023) onwards. Once you’ve booked a ticket we'd ask that you register with our Event Management Office by Friday 19 May 2023.

Please note that we do not sell accessible viewing area tickets, just general admission. If the event is sold out we cannot sell extra tickets.

Our Events Management Office will reach out to you with more information about your request on Monday 29 May 2023 so keep an eye out.

Complimentary Personal Assistant Ticketing Scheme

People with accessibility requirements may need to have someone to assist them during the event. We are offering a two-for-one ticket policy for personal assistants for the Summer Ball upon request via email. Aside from this scheme, we do not offer any reduced rate tickets (except our launch day offers) and the service we offer is of equal quality to all our customers.

Event parking

There are dedicated disabled parking spaces across campus. To access the nearest bays to the Ball you need to enter the main gate and take the first left at the roundabout. We can reserve a bay if you pre-book via email before Friday 19 May.

Inside the event

We want Summer Ball to be a fun and inclusive event that everyone can enjoy. To ensure this, we make every effort to make the site accessible to all our students. While there are some stone tracks and walkways available, it's important to note that there is also a lot of grass on the site, which may cause difficulties during inclement weather.

We understand that it's important to prepare for all conditions, and we kindly request that you do the same. When planning for the Ball, please take into consideration the ground conditions and check the weather forecast in advance. This will help you decide what facilities you may need and what equipment you should bring with you to ensure your comfort and enjoyment throughout the event.

What do you mean by viewing platform?

The accessible viewing area is available on request - please book this before Friday 19 May. The platform is located on the first floor of the south-west corner of Founder's Building providing a good view of the Festival Stage. Once you have registered via the form we will send you information explaining how to access the viewing area nearer to the event.

What if I am part of a large group?

We try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people, we will try and keep the group together, however it may not be in the designated accessible viewing area. Large groups are strongly encouraged to inform us in advance via the form.

Is there an accessible bar?

All our staff are trained to support you at the point of sale. As we have to hire in bars to fit within specific spaces at the event, unfortunately not all of them feature a low counter. In those cases, staff will pop around to see you where required.

Do you have accessible toilets on site?

Four external toilet units will be located just outside the south tower of Founder's Building.

What if I am visually impaired?

Visually impaired guests are more than welcome to use the accessible viewing area if they would like to. You are also more than welcome to stand at the front of the gig and security will ensure this is possible.

What if I have photosensitive epilepsy?

We use strobe and flashing lighting throughout the event, but some areas provide less risk of exposure than others. If you require further information, please email our Access team via disabledaccess@su.rhul.ac.uk.

What is the evacuation policy for disabled guests?

All our security team are trained in assisting disabled customers in case of emergency. We do not have a specific emergency or refuge point, but disabled customers are asked when they enter the building to remain in the accessible viewing area in case of emergency. Every disabled person is allocated a member of security when they arrive who is to go to their assistance if we need to evacuate.