1.1 The University should review the way its professional service teams involved with University halls of residence manage student enquiries about accommodation and consider how they can have a more coordinated and streamlined accommodation response through a Student Enquiry Management system.
1.2 The University should collate all halls information in a single place on both the University website and Royal Holloway App with a view to moving all information to the Royal Holloway App when it has more widespread use by students.
1.3 The University should be more transparent about the financial distribution of University halls fees, and this information should be signposted clearly on the Accommodation webpage.
1.4 The University should consider including more visual material about University halls to make the Accommodation webpage more engaging and informative for prospective and current students when applying for a halls place.
1.5 The University should trial the introduction of lifestyle flats for the following categories: alcohol free, single-sex, LGBTQ+, and quiet halls.
1.6 The University should consider including a set number of flexible room bookings in University halls of residence.
1.7 The University should consider reviewing the price bands of self-catered rooms in older halls of residence.
1.8 The University should review its current policy around out-of-hours and crisis support to determine whether it is fit for purpose and prioritises students’ wellbeing for students who live both on- and off-campus.
1.9 The University Hall Life team should continue to work closely with the Students’ Union Advice Centre and circulate information in their newsletters and on the Royal Holloway App about the Students’ Union HouseMating service.