FAQ

Join our waiting list by emailing marketing@su.rhul.ac.uk and we'll let you know if any tickets become available.

As a Royal Holloway student you can purchase your ticket plus three guest tickets. Guests can be either Royal Holloway students or friends/family from home.

Yes, your guest(s) must be present with you when you collect your wristbands. We’ll need to take down their details and place the wristband on their arm at the time of exchange.

You'll need to collect your wristband(s) from Little Café On The Square, located in the Windsor Building. Wristband collection will take place on the following dates:

Wednesday 1 June: 10am-4pm

Thursday 2 June: 10am-midnight

There will be no Covid Pass or negative test requirements but we encourage all ticket holders to test before the event if they can and respect other people's personal space when on site. Please don't come to the event if you're feeling ill, have symptoms or have tested positive for coronavirus.

Students must bring their Royal Holloway College Card and photographic proof of age ID (driving licence, passport, PASS card) to the event for identification purposes. Members of the public must bring photographic proof of age ID (driving licence, passport, PASS card).

All tickets purchased online are automatically assigned to your personal account. You will need your College Card with you at wristband exchange in order to collect your wristband(s) which act as your ticket for the event.

No, wristbands must be collected in advance from Little Café On The Square, located in the Windsor Building. We strongly encourage students to exchange their wristbands on Wednesday 1 June (10am-4pm) or during the day on Thursday 2 June (10am onwards) but wristbands can be collected up until midnight on the night of the event. Please remember that any guests will need to be present when collecting wristbands as they are secured at the point of exchange.

North Quad doors open at 20:00 and we advise attendees to enter the event early to ensure the best Summer Ball experience. Last entry is at midnight.

Should you choose to leave the event at any point, re-admission will begin at 03:00 via the entrance at the top of Founder’s Square. Due to capacity management, we do not permit re-entry into the venue before this time.

Tickets are non-transferable and cannot be sold on. Any student selling or attempting to sell a ticket above face value will be subject to disciplinary action and risk being banned from the Students’ Union premises and activities in line with the Code of Conduct.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury). Further details can be found in our Purchasing T&Cs .

The Students’ Union is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements. We ask that anyone requiring access to any of the disabled facilities on-site registers via our online form by 17 May. If you have any further questions, please email disabledaccess@su.rhul.ac.uk.

In the unlikely event that the entire event is cancelled by the SU, refunds will be made available to everyone who has purchased a ticket in advance, at face value. If an event cannot take place or is delayed because of circumstances beyond our reasonable control, we will not be liable for any direct or indirect losses incurred by you or your guests. Examples of such circumstances include (without limitation): war, terrorism, civil commotion, fire, flood, adverse weather, natural disaster, act of God, outbreak of disease, epidemic, pandemic, any strike or labour dispute, interruption or failure of any utility service, any government order, rule regulation, or action by a government or public authority. Further details can be found in our Purchasing T&Cs .

The event will be conducted in accordance with the relevant guidance published by the UK Government.

If your ban expires before the night of the Summer Ball – Thursday 2 June – you will be able to purchase a ticket, but not until your current ban has expired. Please note, you may not purchase a ticket for any person(s) who will still have a ban in force on the night of the event.

The Students' Union takes a zero-tolerance approach to the spiking of drinks and will work closely with the University and Police to push for prosecution with the full force of the law at every available opportunity.

To read about our initiatives and the additional measures that are being scaled up behind the scenes, visit our Spiked campaign page.

If you think yourself or a friend has been spiked, dispose of the drink in question immediately. Inform a member of the bar or security team who will be able to assist you. Find somewhere safe, away from large groups of people but with a friend and potentially with support from our staff team

If it is your friend that has been spiked, make sure you don't leave them alone. Contact the GP Surgery (if the incident occurs during their opening hours) or NHS Advice (111) immediately. Alternatively, the nearest A&E department is St Peter's Hospital in Chertsey - attend here straight away if you feel sleepy, vomit or have hallucinations.

If you're capable, arrange transport and travel home but only go home with someone you totally trust. If you are with people you do not know, contact a trusted friend or relative to come and take you home and look after you. If you or your friend is comfortable doing so, inform the police about the incident - they may ask for a sample of your blood or urine to test, to find out if drugs have been used. It is important you are tested as soon as possible if you think your drink was spiked as most drugs leave your body within 12 –72 hours.

If you suspect you have been spiked in one of our venues, please contact venues@su.rhul.ac.uk with the details of the incident so that we can investigate what has happened and a member of our team will get in touch.

As a Students’ Union, we believe that we have the duty to challenge harassment and violence at any instance and encourage all students to report it. When we are silent about these issues, we become complicit in them.

When we talk about sexual harassment, it often is given a very narrow definition of what it might involve. Sexual harassment is not just about physical touching or groping, it can be applied to any unwanted and persistent behaviour of a sexual nature.

If you experience any form of sexual harassment at any of our events, you can report the incident to any member of security, bar staff or supervisor/duty manager and the situation will be investigated immediately and appropriate action taken. The staff will also advise you if you want to follow up on the complaint.

If you feel able to talk to someone about it and you'd like to, you can book an appointment with one of our advisors by visiting the Union Helpdesk - our advisors offer free and impartial advice and are happy to chat with you about any problems you are having. Alternatively, the College provides free counselling services to support you if you need a chat or you need professional and impartial advice. You can contact them by emailing counselling@royalholloway.ac.uk.

Putting on an event the size of Summer Ball doesn't come cheap. We have to factor in the costs of the acts performing, the infrastructure, and of course the staff who are required to work the event. As a registered charity, we have to ensure that our costs are at least covered, with any surplus reinvested back into services for students. Any money you spend with us at events such as Summer Ball ultimately comes back to you, funding things like clubs and societies, support for course reps, and vital services including our Advice Centre.

Try following the steps provided in our login guide. If you’re still struggling after following the guide, please email marketing@su.rhul.ac.uk stating your student number and the error message you have encountered.