Everything You Need to Know about Results, Resits and Appeals

For undergraduate students, the wait to receive your final results is nearly over. Ahead of their release, our Advice Centre has put together everything you need to know about receiving your results, understanding your progression decision, and what to do if something has gone wrong.

Receiving your results

Results will be released on Campus Connect on Wednesday 3 July 2024 at 10am.

When you log in to Campus Connect, go to the “My Studies” tab, then to the “Progression” section to view your progression decision. To get the full breakdown of your marks, and your classification if you are a final year student, head to the “Study Information” tab, then select “Statement of results”.

Progression decisions

In the “Progression” section, you will see what is called a progression decision. This will let you know if you have passed the year or not, and what options for retaking assessments you have been offered if you have not been able to progress to the next year of your study, or been awarded your degree if you are a final year student. There will also be a deadline in this section for submitting your progression decision. It is very important that you read this carefully, and provide any requested information by the deadline.

Resits and repeats

Usually, retakes that are offered for failed assessments are capped at a minimum pass. However, you can be offered uncapped resits through Extenuating Circumstances applications, or for another reason. If this is the case, on your statement of results you will see one of the following codes next to your mark:

• FS - First sit
• FR - First sit for resit

In most cases, you will be given the opportunity to retake during the summer vacation assessment period, which has been provisionally scheduled for Monday 19-30 August 2024 (PGT Online exams may extend until 6 September).  A timetable for the assessment period will be made available in mid-August following the registration of students for the retakes. Online exams and deadlines for some schools may fall outside of this period and students will be notified as soon as these dates are confirmed, however, these will be no earlier than Monday 13 August.

If you are offered the option to repeat any failed modules, this will mean attending teaching and completing assessments again in the next academic year.

There are costs associated with retaking assessments and repeating teaching (with the exception of first sits) - you can find out more about these on our website.

If you need help understanding your progression decision, or think there has been an error when calculating or recording your results, please contact your School helpdesk in the first instance. Our advisors can also advise with general questions, however, please note we are not best placed to answer complex questions about your results or modules - these should be directed to your School.

Extenuating Circumstances

If you applied for Extenuating Circumstances, then you will receive the outcome of your application along with your final results by email so make sure you keep an eye on your University email account. Any mitigations awarded because of your Extenuating Circumstances application will have been considered by the Exam Board when they made your progression decision.

If you believe that your application was incorrectly not accepted, you can use the appeal process to challenge the outcome, citing the second grounds listed below, which mentions ‘procedural irregularities.’

Appeals

You can appeal decisions made by the board of examiners, including progression decisions, within 15 working days of receiving your final results. This means the deadline for appealing final undergraduate results will be 15 working days after you receive your results and appeals submitted after this date will be rejected.

You can only appeal on specific grounds, and you cannot appeal against the academic judgment of the examiners (e.g. asking for work to be re-marked because you think you did better than the result you have been given will not be accepted as grounds for appeal). The outcome of an Extenuating Circumstances application is also considered academic judgment, so cannot be appealed.

The grounds for appeal that will be considered are:

1. Your performance in the assessment/examination/review was substantially affected by circumstances of which the examiners had not been made aware and which you could not with reasonable diligence have disclosed before the outcome had been determined.
2. There were procedural irregularities in the conduct of the assessment/examination/review, or administrative errors, which might cause reasonable doubt as to whether the outcome would have been the same if the irregularities or errors had not occurred
3. There is evidence of bias on the part of one or more of the examiners/panel members such that the outcome should not be allowed to stand.

You must have evidence for the grounds that you are appealing on (e.g. evidence for why you could not disclose Extenuating Circumstances before the usual deadline). You can find the appeals form on the Student Intranet, and guidance on applying on our website.

Once submitted, your appeal will be acknowledged immediately and a time-scale response would be given. Usually, it takes two months for the process to come to completion but may be longer during busy periods.

Help with your appeal

• Email advice@su.rhul.ac.uk with a summary of your appeal, including how it fits into one of the above grounds and any evidence you have.
• An advisor will then get back to you with feedback on your appeal and any further advice.
• You can also come along to one of our Tuesday drop-ins hosted on Zoom from 13:30-15:30, to speak to an advisor. You can find the link to join a drop-in on our Events Calendar.