Tell it like it is

Our mission is pretty simple – to make student life better at Royal Holloway. But how do we know that we’re achieving this? Well, that’s where you come in. As members and regular users of our services, you’re best placed to tell us what we’re getting right and more importantly, where we can improve. That's why each year, in Term Three, we run our Rate Your Union survey so that we can make decisions directly based on student feedback. 

View the latest results


 What's Next?

We take all of your feedback on board and embed this into our planning and service delivery. We also have developed an action plan so you can see exactly what we're working on. We'll be back again with another survey in term three so you can have your say and Rate Your Union. 

Student Opportunities

Action Progress
Explore new ways to support student groups in running more inclusive and varied events to ensure a variety of non-alcoholic and alcohol based events, as well as day time and evening events Not Started
Work with student groups to show their value for money, helping expensive groups to breakdown their costs in a transparent and interactive way Not Started
Run a student engagement review event targeted at committee members that looks at the support and communication they receive from the SU to understand how this can be improved Not Started

Student Voice

Action Progress
Create a video to show and explain how voting in elections works In Progress
During Leadership Elections, ensure there is a physical pack listing each of the candidates at each of the ballot stations In Progress
Research into commuter student wants and needs In Progress

Trading Services

Action Progress
In collaboration with HR, review how shift allocation works and analyse if students receive an adequate number of shifts to suit their needs and the needs of the organisation Not Started
In collaboration with Student Voice, ask for feedback on weekend activities - particularly from international students. Not Started
Review costs to ensure value for money in regards to Summer Ball and the Union Shop Not Started

Advice Centre

Action Progress
Create a feedback form to ensure regular feedback and continous imporvements to the service Not Started
Deliver an advice series covering topics such as how to rent, how bills work. Not Started
In collaboration with Student Voice, research a program of advice for graduating students. Working with the Careers Service so it can be delivered effectively. Not Started

Marketing and Communications

Action Progress
Conduct a Market Day review, exploring frequency and variety of options Not Started
Conduct a Website Review and explore the integration of Apple Pay Not Started
Explore more effective ways to communicate with students beyond the weekly student newsletter In Progress

 Latest updates

Rate Your Union and Win £300!

Fri 10 May 2024

Have your say on the SU and feed back on our new strategy and you could win one of our amazing prizes, including £300 cash!

 
Rate Your Union 2023 Action Plan

Fri 10 Nov 2023

After reviewing your Rate Your Union feedback, the Students’ Union has come up with an action plan to implement changes in the way we run our activities and services this academic year with an aim to have a positive impact on your student experience!

 
Rate Your Union 2023 Results

Fri 27 Oct 2023

Every year, we ask standard questions in our annual Rate Your Union survey about your experiences using our services which help guide our plans for the next academic year. Now that we’ve analysed the results, we want to share some of what we’ve learned from the survey.